Personal Presentation (00:59)
Appropriate appearance as well as behavior are appropriate reception skills.
Display Personal Name (00:46)
It is a professional courtesy for receptions to display their names for clients.
Clean and Organized Workplace (01:16)
A clean and orderly reception area creates a positive impression of a company or business. Breaches of confidentiality occur when receptionists carelessly leave sensitive materials in view of other clients.
Professional Greeting (03:31)
A professional greeting is one with Immediate eye contact, a smile, and a personal greeting . Verbal and non-verbal behavior affects a client's perception of a business. Politeness and good manners are essential receptionist behaviors.
Acknowledge Multiple Visitors (00:55)
Small gestures of acknowledgement of each person can be enough to make a person feel welcome in a busy office with a multi-tasking receptionist.
Respect Everyone (01:34)
Professional receptionist behavior relies on giving respect to every individual no matter the rank or title.
Good Communicator (01:07)
Professional receptionists speak clearly and warmly. They make appropriate small talk relative to parking or comfort, to name a few.
Willingness to Help & Managing the Waiting Period (01:55)
Professional receptionist behavior demonstrates an authentic commitment to help visitors. Receptionists are responsible for managing wait times for visitors such as providing a variety of magazines or offering water.
Avoid Certain Behaviors (00:49)
Receptionists must not make personal phone calls or continue them when a visitor is waiting. Never complain about the company or staff you work for. Do not show indifference to the people waiting to be served.
Credits: 10 Essential Reception Skills (00:19)
Credits: 10 Essential Reception Skills
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