Fostering a Healthy Work Environment (05:09)
Ineffective communication within the healthcare team can put the patient at risk. Two-way communication ensures that a message is being delivered and understood. Take a look at an example of a communication breakdown leading to a patient injury.
Common Communication Barriers (04:32)
A study has shown that patients with language barriers are more likely to suffer from medical errors than English-speaking patients. Medical professionals may not notice typical noise distractions of a hospital, but this can be very distressing for a patient. Time pressures and stress may also lead to miscommunication.
Nurse-Physician Communication (05:25)
Poor team communication directly impacts patient satisfaction. It is important to communicate clearly and efficiently with physicians. If a mistake is made, it is the nurse's role to be an advocate.
Nurse-Patient Communication (07:50)
Communication helps to build trust with the patient. Nurses can create barriers by being stressed, biased, detached, or non-empathetic. Look at a good and bad example of communication with a scared patient.
Nonverbal Communication (06:36)
Body language, attitude, and tone impact the way a patient perceives communication. Knowing how to read facial expressions is important. Look at what is communicated with various hand gestures and postures.
Electronic Communication (04:52)
Passwords are important for preserving confidentiality. Emails should always be professional and should not be used to share patient information. Avoid social media posts about patients.
Nursing Communication Skills Summary (06:01)
Good communication happens when the receiver understands a message. Effective communication can improve safety and enhance employee moral. Duane Napier believes that the most common barrier is due to nurses not listening.
Credits: Nursing Communication Skills (00:59)
Credits: Nursing Communication Skills
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