Patient Rights: Introduction (01:22)
Rights include quality care without prejudice or bias, health privacy, and autonomy in health decisions; they involve legal and ethical interactions. Most facilities use designated recommendations as a template that can be customized to meet specific needs.
Patients Must Be Part of the Healthcare Team (01:39)
Ask the patient about medical history and health-related goals and values. Answers help staff formulate an appropriate care plan.
Advance Directives (00:56)
Directives and living wills describe wishes concerning treatment preferences and medical decisions when one is unable to make them; a healthcare proxy or power of attorney may be identified.
The Right to Be Treated Without Discrimination (01:31)
Treat all patients with courtesy, dignity, and compassion, and provide a timely response. Use a patient's preferred language and present information in a manner that meets a patient's particular needs.
The Right to a Safe Environment (01:34)
Patients should not be at risk of physical, emotional, verbal, or sexual abuse. They should not be subject to restraints or seclusion as a form of discipline. Patients must have access to advocacy services.
The Right to Be Informed About the Care that Will Be Provided (01:44)
Ensure that patients know who their caretakers are and their roles. They should receive relevant and current information about diagnosis, treatment, and prognosis.
The Right to Receive Appropriate, Medically Indicated Care & Services (00:45)
Patients should expect reasonable continuity of care.
The Right to Have Pain Addressed (00:44)
Assess and treat patients for discomfort. Interventions may be non-pharmacological methods, analgesics, or opioids.
The Right to Make Decisions About One's Own Care (01:27)
Patients have the right to be involved in their care, have an advocate present, consent or deny treatment at any time, and be fully informed about proposed procedures and treatments; discuss financial considerations.
The Right to Refuse Care (00:49)
Patients can refuse care to the extent permitted by hospital policy and law. In an emergency, treatment can be initiated without consent if the patient lacks decision-making capability.
The Right to Transfer to Another Facility (01:02)
Patients can request transfer to another facility when it is medically appropriate and legally permissible.
The Right to Know When an Error Has Occurred (00:28)
Inform the patient when something has gone wrong with his or her care. Possible errors include wrong medication or unexpected complications.
The Right to Privacy (00:60)
Privacy rights include discussions with healthcare providers, consultations, examinations, and treatments. Patients must give written consent to share information. Patients have the right to review their own medical records.
The Right to Be Informed of Hospital Policies (01:03)
Inform patients of policies related to patient care, treatment delivery, visitation, and billing. Provide information about resources for resolving grievances.
The Right to Financial Information (00:24)
Ensure patients are aware of business relationships between the facility, educational institutions, healthcare providers, and payers. Inform patients how to request assistance with billing claims.
Roles of Nurses (02:23)
In these scenarios, the nurse's role is to listen to patient concerns and provide explanations. Nurses should provide safe and compassionate care and ensure the safeguarding of patient rights.
Credits: Patient Rights (00:19)
Credits: Patient Rights
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