Good listening skills are an important ingredient for success. Different aspects that reinforce the value of listening as a business skill are presented, as well as tips to improve listening effectiveness. (15 minutes)

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Part of the Series : Business Communications

VHS	$69.95
DVD	$69.95
DVD + 3-Year Streaming	$104.93
3-Year Streaming	$69.95

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		Importance of Business Communication This program defines communication and its components. The importance of communication skills in the workplace, especially in this age of information technology, is discussed. Productivity can be increased by establishing an atmosphere where effectiv...(more details)		VHS $69.95 DVD $69.95
		Mechanics of Communication This program examines the communication process and its four components-the sender, the medium, the message, and the receiver. The role that each plays as well as the many barriers to communication that exist in the business world are discussed, alon...(more details)		VHS $69.95 DVD (Chaptered) $69.95 DVD + 3-Year Streaming $104.93 3-Year Streaming $69.95
		Speaking Speaking is one of the most effective communication skills, but it can be fraught with problems. Speaking style and voice quality are two aspects of speaking that have an effect on the listener. Methods of improving speaking ability are discussed. (1...(more details)		VHS $69.95 DVD $69.95
		The Writing Process An effective message is a well-organized one. This program illustrates how and when a message should be written rather than spoken. It also explains the stages of the writing process: outline preparation, drafting, and editing. (15 minutes)(more details)		VHS $69.95 DVD $69.95
		Viewing As well as speaking or writing, motions and symbols can be used to communicate ideas. Various examples of these types of communication are given. What we communicate is also greatly affected by unconscious messages delivered through our body language...(more details)		VHS $69.95 DVD $69.95

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