This program defines communication and its components. The importance of communication skills in the workplace, especially in this age of information technology, is discussed. Productivity can be increased by establishing an atmosphere where effective communication can exist. (15 minutes)

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Part of the Series : Business Communications

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		Listening Good listening skills are an important ingredient for success. Different aspects that reinforce the value of listening as a business skill are presented, as well as tips to improve listening effectiveness. (15 minutes)(more details)		VHS $69.95 DVD $69.95 DVD + 3-Year Streaming $104.93 3-Year Streaming $69.95
		Business Presentations An oral presentation is a way for businesses to provide information to a group of people. The advantages of an oral presentation over a written one are discussed. The two parts of the presentation, the preparation and the delivery, are explored. (15 ...(more details)		VHS $69.95 DVD $69.95
		Business Writing There are many forms of written communication and specific reasons for using each. The structures of letters, memos, and reports are looked at in further detail as well as methods of organizing the message in each. (15 minutes)(more details)		VHS $69.95 DVD $69.95
		Mechanics of Communication This program examines the communication process and its four components-the sender, the medium, the message, and the receiver. The role that each plays as well as the many barriers to communication that exist in the business world are discussed, alon...(more details)		VHS $69.95 DVD $69.95 DVD + 3-Year Streaming $104.93 3-Year Streaming $69.95
		The Writing Process An effective message is a well-organized one. This program illustrates how and when a message should be written rather than spoken. It also explains the stages of the writing process: outline preparation, drafting, and editing. (15 minutes)(more details)		VHS $69.95 DVD $69.95

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