Cambridge Educational - Superior Customer Service

Superior Customer Service

This program discusses how to put the techniques of customer service into practice. It explains the rationale of providing service to the customer, for the customer saved is the service-provider’s job saved, and the customer pleased is the service-provider’s key to job advancement. Reviewing techniques from the previous programs, this video motivates viewers to implement the lessons of providing customer satisfaction, for the sake of their employers and—in a very direct and immediate way—for their own pleasure and profit. (31 minutes)

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Item#: FMK2909
Copyright date: ©1991
VHS ISBN 978-1-56950-838-1
DVD ISBN 978-1-4213-3273-4

Part of the Series : Person-to-Person Skills: Excellence in Customer Service


VHS	$99.95
DVD	$99.95
DVD + 3-Year Streaming	$149.93
3-Year Streaming	$99.95

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