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Customer Service Essentials
Item# 47818
© 2012
60 Min.
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DVD (Chaptered) ISBN: 978-1-62290-246-0
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it's just as important as advertising or product quality in building a company's reputation and it can d...
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Online Customer Service
Item# 47821
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-249-1
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their bus...
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Person-to-Person Customer Service
Item# 47819
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-247-7
One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's anot...
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Telephone Customer Service
Item# 47820
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-248-4
We've all experienced it-the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is...
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Communicating in India: International Business Communication
Item# 49178
© 2012
48 Min.
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DVD (Chaptered) ISBN: 978-1-62290-322-1
India is now a major player in the economic market. This video answers some of the important questions that arise as we seek to develop ties there. Among those addressed are: What are the advantages o...
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Great Speeches, Volume 1 (Platinum Edition): John F. Kennedy, Martin Luther King Jr., Adolf Hitler, Douglas MacArthur, Franklin D. Roosevelt, and Barack Obama
Item# 49139
© 2012
144 Min.
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DVD (Chaptered) ISBN: 978-1-62290-283-5
This program features six landmark speeches: John F. Kennedy's inaugural address; Martin Luther King Jr.'s "I Have a Dream" speech; Adolf Hitler's address to the Nazi Party; Douglas MacArthur's farewe...
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Great Speeches, Volume 26: Zach Wahls, Julia Gillard, Robert Gates, Barack Obama, and John F. Kennedy
Item# 49164
© 2012
70 Min.
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DVD (Chaptered) ISBN: 978-1-62290-308-5
This program features five pivotal speeches: Zach Wahls' defense of gay marriage; Julia Gillard's (Australian prime minister) speech on natural disasters; Robert Gates's 2011 Notre Dame commencement a...
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International Business Communication Series
Item# 49175
© 2012
120 Min.
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DVD (Chaptered) ISBN: 978-1-62290-319-1
It is now more vital than ever that students refine their approach and the skills needed to communicate with three major players in the economic market: China, Latin America, and India. This three-par...
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Great Speeches Series
Item# 49138
© 2012
3022 Min.
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DVD (Chaptered) ISBN: 978-1-62290-282-8
This remarkable 26-part series features some of history’s most influential addresses—and continues to have a profound impact on the study of speech. With this classic archive, students can watch as FD...
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Babel: Fry’s Planet Word
Item# 52468
© 2011
60 Min.
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DVD (Chaptered) ISBN: 978-1-61753-299-3
A Klingon version of Hamlet, attempts to teach chimps to speak, and mice that have been given the “language gene” are all part of Stephen Fry’s exploration of the origins of language in this program....
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